Visitor
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1 Message
Chat with agent
I have been waiting over 7 business days to get a response to making a double payment by accident and requesting a return of my money.
Visitor
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1 Message
I have been waiting over 7 business days to get a response to making a double payment by accident and requesting a return of my money.
EG
Expert
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110.8K Messages
3 days ago
Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinitySara
Official Employee
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1.8K Messages
3 days ago
Hello, @user_do6int! Thank you for visiting our Xfinity Community Forum with your billing concerns. I'm sorry to hear about the trouble you've had, and I'd love to see what our team can do to help! We're great to work with because we are experts in all areas of your account, service(s), equipment, bill, and more. And it would be my pleasure to look further into this for you! To confirm, does your account now reflect a negative (credit) balance when you log in online or through the app?
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