Skip to main content

    Support

    Offers

U
user_blge1l
1st Topic

2 Messages

Monday, March 24th, 2025 2:16 AM

Can't open DirecTV, Paramount+, Fox Nation apps and won't connect to Samsung TV

I can no longer open certain apps on my fire box or TV itself, or even on my phone while using my home Internet. One of my TVs no longer connects at all to the Internet. I can hot spot my cell with Verizon and all applications work fine. They worked fine up until 3 weeks ago and now nothing opens. I tried working with support over chat but he told me it's a speed issue (it's not,  that's just their go to response) and tried to get me to upgrade. I already have 600 mbps which is more than enough to stream. I've streamed with 5-10 mbps when I was overseas with this same equipment without issues. Support chat was no help. 

Question

 • 

Updated 

10 days ago

53

3

0

XfinityAmandaB

Official Employee

 • 

2.2K Messages

2 months ago

 

user_blge1l Thank you so much for stopping for help with these apps and your TV no longer connecting to the internet. It does not sounds like a speed issue. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. To send a Direct Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a direct message.

 

0

0

EG

Expert

 • 

110.4K Messages

2 months ago

@user_blge1l @XfinityAmandaB 

Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these public help forums were originally intended. Thank you.

2

0

user_blge1l

2 Messages

There has been no resolution. I was on a call with support for over 3 hours and they promised the advanced tech support would fix within the hour (I finally had to go to bed) and that didn't happen. That was days ago. Still not resolved.

Like

Reply

2 months ago

0

XfinityRoberto

Official Employee

 • 

1.7K Messages

Hi there, thank you so much for getting back to us. @user_blge1l,

Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.
Here's the detailed steps to direct message us: 
 • Click "Sign In" if necessary
 • Click the "Direct Message” icon (upper right corner of this page)
 • Click the "New message" (pencil and paper) icon
 • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
 • Type your message in the text area near the bottom of the window
 • Press Enter to send your message

Let me know if you have any questions.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

Reply

2 months ago

0

user_silt9e

Visitor

 • 

1 Message

10 days ago

I just tried to sign up to watch TV via Directv Stream. At present, I watch TV via Comcast, which provides the internet service, which I use for my computers (like the computer I am now using to write this comment). I also have Comcast "cable TV service". Most everything I watch on via Comcast "cable TV service" is available via Directv Stream, and the cost is significantly less. 

But I ran into a problem when trying to load the app for Directv Stream onto my Samsung Smart TV. Although I was able to load the app onto the TV's home screen, and I was able to click on the app and open it, I could not move to the app's s sign-in web page. The screen would not move beyond a Welcome page that preceded the sign-in page.  I called Directv tech support. The tech person was unable to help me proceed to the sign-in page. When I clicked on the Next button to move to the sign-in page, nothing happened.

My remote was working fine. I did everthing but open the Directv Sign-in page. She told me that Samsung Smart TVs should support the Directv app. In this case, apparently, that is not true. 

Apparently, I cannot use the Samsung TV's home screen to run the Directv app.

I wonder why. What, actually, does the "cable TV service" available via Comcast refer to? Doesn't everything come into the home via internet service at the present time?

0

0

forum icon

New to the Community?

Start Here