I need help escalating an existing unresolved Xfinity Mobile technical support ticket involving a repeat network/provisioning failure with multiple unsuccessful support contacts.
My conditional call forwarding is not working correctly. I use YouMail for voicemail, but unanswered calls continue to terminate in Xfinity voicemail even though the forwarding commands are accepted.
This same issue was restored on August 21 and failed again shortly afterward. I have already spent several hours with support across multiple contacts, including being told the issue would be fixed within two hours when it was not, and being disconnected during another support call.
I am not looking to restart basic voicemail troubleshooting. I need this escalated to the appropriate Xfinity Mobile network/provisioning team and tied to my existing support ticket.
user_6dhnh3
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2 Messages
41 minutes ago
I need help escalating an existing unresolved Xfinity Mobile technical support ticket involving a repeat network/provisioning failure with multiple unsuccessful support contacts.
My conditional call forwarding is not working correctly. I use YouMail for voicemail, but unanswered calls continue to terminate in Xfinity voicemail even though the forwarding commands are accepted.
This same issue was restored on August 21 and failed again shortly afterward. I have already spent several hours with support across multiple contacts, including being told the issue would be fixed within two hours when it was not, and being disconnected during another support call.
I am not looking to restart basic voicemail troubleshooting. I need this escalated to the appropriate Xfinity Mobile network/provisioning team and tied to my existing support ticket.
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