Visitor
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3 Messages
Xfinity support
My phone got disconnected after I made a payment and I set up payment arrangements and after 16 hours on the chat forum in the XFinity support and 22 agents later I ended up having to go into the store because they could not fix my problem and one XFinity support member told me to go in and reset my SIM card which wiped out everything so therefore I did not have a SIM card visible and I made a payment set up payment arrangements every agent I got we see that you're behind on your payments please make a payment of $567 and I already set up a payment arrangement so why are they asking this do they not take notes and put it on our file so that they don't have to keep asking the same question so we have to keep reporting repeating everything I don't get it I should be reimbursed for 3 days without a phone I also lost my job because of this because I have to clock in on my phone and therefore I was a no call no show and I couldn't call my boss because I had no phone so yes it was a big headache and I'm still suffering from this
XfinityRichard
Official Employee
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3.4K Messages
15 hours ago
I'm so sorry to hear about the experience @user_cebb47 you've had. I can only imagine how frustrating it must be to spend so much time trying to resolve the issue, repeat your situation to multiple agents, lose access to your phone for several days, and then have it impact your employment. I completely understand why you're upset.
I'd like to take a closer look at what happened, including the payment arrangement, service interruption, and the concerns you've raised about the support you received. Please send me a DM with your full first and last name and your full service address, and I'll be happy to review the account in greater detail. We truly appreciate you bringing this to our attention, and I apologize again for the inconvenience and stress this situation has caused. 💙
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