Visitor
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1 Message
Xfinity says my wife's phone is unlocked but it is not
Spent over 30 min in the phone to have the representative tell me the phone is unlocked but it is not.
Visitor
•
1 Message
Spent over 30 min in the phone to have the representative tell me the phone is unlocked but it is not.
XfinityAldrik
Official Employee
•
2.8K Messages
2 hours ago
Thank you for reaching out to us @user_6xfupc! Spending more than 30 minutes with support only to continue seeing the same issue would definitely be frustrating, especially if you're being told the device is unlocked while your experience suggests otherwise.
To help narrow this down, can you tell us what specifically happens when you try to use the phone with another carrier? Are you receiving a "SIM not supported," "Network locked," or similar message, or is there a different error appearing on the device?
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