Visitor
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3 Messages
Xfinity Saying Phone is Unlocked but it's Locked
Similar problem to so many others.
Xianity wont unlock my phone.
Support keeps telling me its unlocked and to wait 2-3 hours
Tier 2 support is working on it all either lies or incompetence.
XfinityThomasB
Official Employee
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2.4K Messages
3 months ago
UnlockMyPhone Happy to help investigate the situation related to the unlock request. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.
To send a Direct message:
Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears.
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