Visitor
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2 Messages
Xfinity policy on deployed military members
Xfinity’s policy is that deployed servicemen may suspend their cell phone lines for up to 39 months or when they return to the US. We followed Xfinity’s policy and submitted our son’s military orders, but after several meetings at the Xfinity’s store and calls to the 611 number, all Xfinity representatives we spoke with have refused to honor the policy and suspend his line because they say the do not know how to do so. We’ve shown them their own company policy, but they just say they don’t care.
his only option appears to be to cancel his line and lose his established cell number or to pay $10 a DAY until he returns home in 12 to 24 months.
I can’t believe a company of this size would treat service members this horribly! It’s disgusting.
any suggestions for how to solve this?
XfinityJohnG
Official Employee
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1.9K Messages
6 days ago
Thank you for reaching out to us here @user_e7b217. We would be happy to escalate that issue further from here if you still need assistance with that. Could you send me a direct message with the full name and complete address for that service?
To send a direct message [private message]:
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
- An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
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