Xfinity Mobile

Dont get it! I was lied to i never recieved the item and im still being charged every month for service i do not have. Ive called multiple times and they said it will be canceled and il recieve a refund and its been several months now and nothing its very stressful. I called again they said its not their fault i didnt recieve the item and that i have to pay for it because i owe it🤦🏻‍♀️ this is ridiculous i will be filing a police report because this is theft

Responses

XfinityKrista

Official Employee

•

1.5K Messages

3 months ago

Hello @user_jb07ul, thank you for taking the time to reach out on social media. I understand your concern, and I'd like the opportunity to check into that for you.

To access your account, will you please send us a direct message with your full name and complete service address.

To do so, click on the chat icon located at the top right of this forums page.

Here's the detailed steps to direct message us:

Click "Sign In" if necessary
Click the "Direct Message” icon (upper right corner of this page)
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
Type your message in the text area near the bottom of the window
Press Enter to send your message

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user_jb07ul

Xfinity Mobile

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