Xfinity mobile port in stuck in limbo

I initiated porting into Xfinity mobile and the nightmare started there and I’m still without my phone line 2 days later. Inspite of 10+ hours over calls and chats the phone is still stuck is limbo. Every call/chat end with assurance that it will be fixed in next hour , 24 hours later, nothing has worked out. How do I fix it - I can’t port out since the line is not active in Xfinity . Is getting a new phone number not the only way out ??? Are there any support members here to help me out ?