Visitor
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1 Message
Xfinity Mobile one bar issue
Hi,
I recently activated an eSIM with Xfinity Mobile on my iPhone 14 Pro Max, and ever since, I haven’t had any signal bars at home. However, when I travel to nearby cities like Ann Arbor, I get full 5G+ service and a blazing-fast internet connection.
At home, I typically see only one bar. Calls frequently drop, video calls are poor, and audio often sounds distorted. When I called customer support, a representative mentioned that nearby construction might be affecting the signal. However, it’s been over 24 hours, and there’s been no improvement in service.
Has anyone figured out what the fix is?
DreamSayerZ
Problem Solver
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873 Messages
28 days ago
@user_xneuwd Did you previously have cell service at this location with a different cell provider and receive a good signal? In the meantime, you can enable WiFI calling to mediate the signal issue.
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XfinityAbby
Official Employee
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409 Messages
27 days ago
Hello @user_xneuwd. Thank you for reaching out on our Community forum. Have you attempted to use Wi-Fi calling as mentioned above? Also did you have more service bars when you first activated the phone, and then it got worse after a day or two?
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