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user_xneuwd
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Friday, July 4th, 2025 3:42 AM

Xfinity Mobile one bar issue

Hi,

I recently activated an eSIM with Xfinity Mobile on my iPhone 14 Pro Max, and ever since, I haven’t had any signal bars at home. However, when I travel to nearby cities like Ann Arbor, I get full 5G+ service and a blazing-fast internet connection.

At home, I typically see only one bar. Calls frequently drop, video calls are poor, and audio often sounds distorted. When I called customer support, a representative mentioned that nearby construction might be affecting the signal. However, it’s been over 24 hours, and there’s been no improvement in service.

Has anyone figured out what the fix is? 

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7 hours ago

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DreamSayerZ

Problem Solver

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915 Messages

6 months ago

@user_xneuwd Did you previously have cell service at this location with a different cell provider and receive a good signal? In the meantime, you can enable WiFI calling to mediate the signal issue.

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XfinityAbby

Official Employee

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473 Messages

6 months ago

Hello @user_xneuwd. Thank you for reaching out on our Community forum. Have you attempted to use Wi-Fi calling as mentioned above? Also did you have more service bars when you first activated the phone, and then it got worse after a day or two? 

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user_t9svei

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2 Messages

yes I use to have great service now my service [Edit] all over metro detroit

(edited)

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5 months ago

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user_t9svei

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2 Messages

is this a known issue?  im thinking of switching to ATT

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5 months ago

XfinityMartyR

Official Employee

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2.8K Messages

 

user_t9svei Have you checked the Xfinity Mobile coverage map to ensure your area is covered? 
 

 

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5 months ago

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user_l9pac8

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1 Message

I am in a covered area and only show 1 bar constantly. 

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4 months ago

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XfinityVianney

Official Employee

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2.4K Messages

 

user_l9pac8, I see you've been having similar issues as well. I wanted to ask some similar questions to get an idea of your situation. Have you always had issues with coverage, or was this something that started recently? Does it matter where you are, or do you average 1 bar at any location? 

 

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4 months ago

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user_774669

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2 Messages

1 month ago

I am having the same problem with my iPhone 16 max pro. It happened before with my older model but it is very annoying that is happening with my new phone all the time. Every where else I get all my bars but not at home with my pretty expensive Cfinity service. Is it the modem? Please help. Calling Xfinity for help usually takes 3 hrs and I get no solution.

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XfinityAngie

Official Employee

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2.2K Messages

 

user_774669, Thank you for sharing your issue with us. I think it would be a good idea to take a look at your internet service to see if that is the cause of the problem. When you have a little time to run through some troubleshooting steps, please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.

Here are the detailed steps to direct message us:

• Click "Sign In" if necessary

• Click the "Direct Message” icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message

 

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Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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1 month ago

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corryjs33

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1 Message

2 days ago

I have the exact same issue in Seattle. They are telling me they're in the process upgrading a nearby cell tower but cannot give me an estimated completion date. They're also suggesting me to use WiFi calling (which I am, obviously), but this doesn't change the fact that the cell service I am PAYING FOR doesn't freaking work. The only way to get any info is by calling (Xfinity Assistant can only railroad you into its limited pre-programmed options), and this last time I called, the person said they were transferring me to another department, but it just took me back to the automated voice menu, and I had to say "Talk to a human" three times all over again and repeat my situation to the next rep. Really abysmal service.

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XfinityOrlandoM

Official Employee

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2.8K Messages

@corryjs33

Thanks for reaching out to us if you're  only having issues with low cell signals in your home that would be most likely based on where you live and what cell towers are near your home.

 

Mobile customers with any carrier that live in areas where there is little to low cell coverage based off the towers generally will buy some kind of cell phone signal booster.

 

So, to clarify are you having any low cell signals when you're outside of your home or is it just when you're with inside your home?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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7 hours ago

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