Visitor

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1 Message

Friday, July 4th, 2025

Xfinity Mobile one bar issue

Hi,

I recently activated an eSIM with Xfinity Mobile on my iPhone 14 Pro Max, and ever since, I haven’t had any signal bars at home. However, when I travel to nearby cities like Ann Arbor, I get full 5G+ service and a blazing-fast internet connection.

At home, I typically see only one bar. Calls frequently drop, video calls are poor, and audio often sounds distorted. When I called customer support, a representative mentioned that nearby construction might be affecting the signal. However, it’s been over 24 hours, and there’s been no improvement in service.

Has anyone figured out what the fix is? 

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Problem Solver

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885 Messages

2 months ago

@user_xneuwd Did you previously have cell service at this location with a different cell provider and receive a good signal? In the meantime, you can enable WiFI calling to mediate the signal issue.

Official Employee

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440 Messages

2 months ago

Hello @user_xneuwd. Thank you for reaching out on our Community forum. Have you attempted to use Wi-Fi calling as mentioned above? Also did you have more service bars when you first activated the phone, and then it got worse after a day or two? 

Visitor

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2 Messages

yes I use to have great service now my service [Edit] all over metro detroit

(edited)

Visitor

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2 Messages

is this a known issue?  im thinking of switching to ATT

Official Employee

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2.5K Messages

 

user_t9svei Have you checked the Xfinity Mobile coverage map to ensure your area is covered? 
 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

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1 Message

I am in a covered area and only show 1 bar constantly. 

Official Employee

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2.4K Messages

 

user_l9pac8, I see you've been having similar issues as well. I wanted to ask some similar questions to get an idea of your situation. Have you always had issues with coverage, or was this something that started recently? Does it matter where you are, or do you average 1 bar at any location? 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
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