Skip to main content
user_gsa8qm
1st Topic

Visitor

 • 

1 Message

09/11/2026 4:10 PM

Xfinity Mobile Not Working

My Xfinity Mobile service is down.  I have autopay set up and the next payment isn't due until the 22nd, so there shouldn't be an issue.

Question

 • 

Updated 

6 hours ago

16

1

0

Oldest First
Selected Oldest First
XfinityChristy

Official Employee

 • 

3.1K Messages

6 hours ago

 

user_gsa8qm Hello, and thank you for reaching out. I'm sorry to hear you're having trouble with your Xfinity Mobile service, especially when your payment isn't due yet. I can certainly understand how frustrating it is to unexpectedly lose service. I'd be happy to take a closer look and see what's going on. Please send us a Direct Message with your full name and service address, and we'll review the account details with you.

 

In the meantime, can you let us know if you're receiving any specific error messages, or if the issue is affecting calls, texts, data, or all three? Any additional details may help us point you in the right direction more quickly.

We know how important it is to stay connected, and we're here to help get this resolved.

 

How to Send Us a Direct Message:

  1. Click "Sign In" if necessary.
  2. Click the "Direct Messaging" icon.
  3. Click the "Start new conversation" (pencil and paper) icon.
  4. In the "To:" line, type "Xfinity Support".
  5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
  6. An "Xfinity Support" graphic will replace the "To:" line.
  7. Type your message in the text area near the bottom of the window.
  8. Press Enter to send it.

For an example of how to send us a Direct Message, check out this link.

How to: Direct messaging within the forum | Xfinity Community Forum

 

 

0

0

forum icon

New to the Community?

Start Here