Xfinity Mobile Line not Transferred after move

I sat on the phone with a rep

for 2hrs . We got a new account made for Wifi services and he told me he was able to transfer my mobile service over to so I don’t have to pay the extra fees! It didnt work, its not showing up in my Xfinity account whatsoever. I’m not trying to pay 100+ for mobile and then another 80$ for the wifi. Thats completely out of my budget. I need help resolving this or i will have to cancel