Xfinity mobile Is incompetent!

In April of 2024, one of your friendly sales person called me and convinced me to try xfinity mobile.  I agreed and they sent me new phones. After discussion with My husband we decided we were happy with t mobile and did not want to use Xfinity Mobile.  I emailed (or called) before we received the phones to say we had changed our minds before the phones even arrived at our house. We received the phones and immediately returned them. This was the within the fourteen days allowed by your company. 

We were charged $16.56 in April and it was immediately credited. Then in May we were charge $174.56,  from then until February 2025 we were charged sixty dollars a month. ( I haven't checked March yet.) It took me a while to notice that you were charging me $60/month for a service I had rejected!

<span;>I used your chat on my PC To try to solve this matter but could not find any way to talk to a person. I was told to call. I then went through your AI chat prompts, again, on the phone and still could not find a way to talk to a person.   I called back.
<span;>and luckily found a way to call talk to a person by answering questions that made you want to talk to me.  I explained everything that happened and they transferred me to another person. We discussed the Apple phone number that you were charging me for and it isn't even associated with anybody in our family. I had specifically said I didn't want any xfinity mobile account.  Regretfully After all this time, my internet went down about
<span;> the time, I thought, we were going to resolve this issue.   Since you have my phone number, you could have called me back , but no one did.

<span;>I called the third time and I talked to Jessie 2 February 2025. I told her I needed to talk to her supervisor. I was told the supervisors were in a meeting and could not talk so I explained this long scenario again. She said all she could do was refund the last three months bill $172.67 and then I should received the remaining $535.33 In ten days.
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<span;>Jesse did refund me three months but then I was recharged for 1 month AND I have never received the $535.33 you owe me. If you charge me for march of 2025, you also owe me that.

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