Xfinity Mobile Account Cannot Be Located – Need Account Number & Transfer PIN

Hi, I’m trying to switch carriers, but I’m unable to obtain the information needed to port my Xfinity Mobile number out.

I have already visited an Xfinity store in person and contacted customer service three separate times. Unfortunately, none of the representatives have been able to locate my Xfinity Mobile account or provide me with my Mobile Account Number and Transfer PIN.

I was told that the issue may be related to my residential Xfinity Internet service being canceled in 2025. My mobile line is still active, but it appears to be unlinked from my former residential account, causing the standard account lookup to fail.

Could an Xfinity Mobile Tier 2 specialist or the appropriate porting team please review this issue? If the former residential account cannot be used to locate my mobile account, I can verify my identity and provide my mobile phone number or SIM/ICCID information through a secure channel.

I’m simply trying to obtain my Xfinity Mobile Account Number and Transfer PIN so I can port my active mobile number to another carrier.

Thank you for any assistance or escalation you can provide.

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user_78gc5u

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2 Messages

4 hours ago

ME TOO! Please let me know if you find any relief. If I do I’ll let you know. This has been terrible.

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XfinityAngie

Official Employee

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3K Messages

user_78gc5u, thank you for reaching out to us through the Xfinity Forums. I would be happy to review your account and assist you with the information you need.

Please send us a DM with your name and address.

Here are the detailed steps to direct message us:

1. Click "Sign In" if necessary.

2. Click the “Direct Messaging” icon.

3. Click the “Start new conversation” (pencil and paper) icon.

4. In the “To:" line, type “Xfinity Support”.

5. As you type, a drop-down list will appear. Select “Xfinity Support” from that list.

6. An “Xfinity Support” graphic will replace the “To:" line.

7. Type your message in the text area near the bottom of the window.

8. Press “Enter” to send it.

https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514

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4 hours ago

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user_tfta8m

Xfinity Mobile Account Cannot Be Located – Need Account Number & Transfer PIN

user_78gc5u

XfinityAngie

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