1 Message
Xfinity is a scam
I have to contact them every week before they keep up charging me for something I never requested. I sign up for unlimited over the phone with them. They charge me by gb so my bills was $114. That is ridiculous. They charge me for 2 lines even though the second line was cancelled. They say the bills should be around $51 but they charge you $62. Also I have autopay on each month and it showed every is paid for but in my most recent statement it said I still owe them. Like what is going on. Stop with the scamming. Not only that but I lose connection here and there. This is not recommended. Even for WiFi they tried to scam me too. I have to contact them monthly to fix their issues.
XfinityMichaelC
Official Employee
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4.1K Messages
10 months ago
Hello, @user_8ajjvi! Thanks for reaching out to us on the forums! I apologize to hear of the issues you are having when it comes to the bill for Xfinity Mobile. Due to account security, our options with Xfinity Mobile accounts are very limited. We're unable to perform any device or account-specific requests over this platform. As you have said you called in, have you tried to reach out to that depart by chat or text? You can try texting 888-936-4968, or reach out to our secure online chat. Please let us know if you still have any issues after trying these options.
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