Visitor
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1 Message
Xfinity ESIM [Edited]
I just spent a ton of time typing a really long detailed explanation of my issues only for the page to crash getting rid of all of my progress. A perfect representation of my Xfinity experience the past 2 weeks.
they got rid of the eSIM on my phone and put it on a phone I have in transit (a new one I ordered). So I can’t use texting, phone calls, or mobile data. I can’t even use the phone number on my account. This is unacceptable and they scheduled an email conversation a day from now, but it won’t even get fixed.
i can’t get a new eSIM, it always gets stuck processing activation, both in store and online. They won’t compensate me, and expect me to ignore the fact that I cannot use my 1000+ dollar phone.
btw, they won’t even let me put the issue tag on this post
XfinityPaula
Official Employee
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1.5K Messages
3 days ago
Good morning @user_ce4ao0! Thank you for taking the time to reach out to us here for help with the Xfinity mobile service. I'm terribly sorry that you have been dealing with this trouble and not having the service on your phone. Not having your mobile phone can be debilitating. I'm sorry that we put you in this situation. Our team here on the Xfinity Forums is awesome and can help out with almost every Xfinity account and service. If we have any limitations we make sure to bring the trouble to the correct team for resolution.
For future reference, please keep in mind that sending unsolicited direct messages, is a violation of Forum Guidelines, but we can definitely take care of this for you from here. It helps other members of the community with similar issues to find the answers they need.
I will reply to your direct message to gather the needed account details to help find the right solution and get your phone working again.
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