Visitor
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1 Message
Xfinity customer over 10 years
Had the worst experience ever today had issues with a new iPhone 16 and tried calling.. the message said there was an outage in my area and hung up on me. I know outages don’t not effect cellular phones but was not given an option to speak with a representative. Finally got through at 5 pm. Spent an hour and a half on the phone with support trying to get service restored to my wife’s phone. It was xfinity mistake that caused the issue and when I asked to speak with a manager or supervisor was kept on hold then I was offered a $10 credit on my account. I feel insulted after being a loyal customer for over ten years that I was treated with unprofessional disdain. I am considering switching my cellular, internet and cable provider
XfinityAlfonso
Official Employee
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2K Messages
3 days ago
Hello vmullally thank you so much for taking the time to reach us here via our Xfinity Forums and for sharing your experience. This is never what we'd want for you as a valued customer, and want to do all we can to help.
Please send a direct message by clicking the chat icon in the upper right corner of the page, clicking on the pen and paper icon, and then entering “Xfinity Support” in the “To” section. Please include your name and address, and we can get started anytime.
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