WORST SERVICE EVER

I am submitting a formal complaint regarding multiple unresolved issues with my Xfinity Mobile account. Before my free-line promotion expired on September 25, 2026, I contacted Xfinity multiple times because I did not want my monthly bill to increase. I was specifically told that a new promotion would become available around the time my existing promotion expired and that I should contact Xfinity again at that time to receive assistance with the best available option. I followed those instructions. I was later told that no new promotion was available and that the earlier information was incorrect. I also received written statements from Xfinity representatives saying my account would be reviewed and that I would receive confirmation regarding my bill “remaining the same.” This review was documented under ticket #908718551063221317. I am now being charged approximately $45 per month for the Mobile Plus line after my $10 multi-product discount, plus approximately $29.17 in monthly device payments and applicable taxes. This billing issue is occurring in addition to months of unresolved slow-data and service problems. I also have an ongoing investigation concerning my mobile number being changed without my authorization. I have contacted Xfinity repeatedly and have spent considerable time attempting to resolve these issues. I was recently told by a supervisor that the previous promotion cannot be reinstated and that there are no additional promotions available. I am not requesting that Xfinity improperly reapply an expired promotion. I am requesting a formal review of the misinformation I received, my reliance on that information, the ongoing service problems, and the unauthorized number-change investigation. I am requesting: 1. A review of the previous written representations made to me regarding a new promotion and my bill remaining the same. 2. A recurring billing adjustment, retention credit, or comparable solution that reduces my monthly Mobile line cost without eliminating my existing device credits. 3. A review of my unresolved service-quality issues. 4. A status update on the unauthorized number-change investigation. 5. A written response explaining Xfinity’s resolution. I prefer all communication by email rather than phone. I can provide screenshots of my prior Xfinity conversations and ticket documentation upon request.