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Jnewel
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Thursday, July 16th, 2026 8:40 PM

Wifi calling drop out

My wifi works fine, but Mt wifi calling is messed up. The person I talk to can no longer hear me.  I can't turn off wifi because I also get no cell signal. I've done every "update" available and did all the little things I could try via Google but still messed up.  I have to leave my house to make a call!

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7 hours ago

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XfinityQuemekia

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7 hours ago

I understand how frustrating it is to have to leave your own home just to make a reliable phone call. To help us narrow down the issue, could you check a few details for me @Jnewel?

Are you wanting to specifically use Wi-Fi calling, or just looking for any way to make calls while at home? In your phone settings, is your Wi-Fi calling turned on or off? If you turn Wi-Fi calling off completely, what happens? Are you still able to make any calls at all while inside the house?
 
Wi-Fi calling strictly requires an updated Emergency 911 address registered to your cellular profile to open the voice connection. Have you tried clearing and re-registering your address yet? You can do this by going into your phone's Wi-Fi calling menu, wiping out the current address, and typing it back in to force a fresh connection.

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