Thank you for reaching out to us on our community forums @ferlene! We’d be happy to check the status of your number transfer and see where things currently stand.
Since we’ll need to review the Xfinity Mobile account and the port request itself, we’ll need to continue privately. Please send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the direct messaging icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
Click "Sign In" if necessary.
Click the "Direct Messaging" icon.
Click the "Start new conversation" (pencil and paper) icon.
In the "To:" line, type "Xfinity Support".
As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
An "Xfinity Support" graphic will replace the "To:" line.
Type your message in the text area near the bottom of the window.
XfinityAldrik
Official Employee
•
2.9K Messages
3 hours ago
Thank you for reaching out to us on our community forums @ferlene! We’d be happy to check the status of your number transfer and see where things currently stand.
Since we’ll need to review the Xfinity Mobile account and the port request itself, we’ll need to continue privately. Please send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the direct messaging icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
You can see how to send us a direct message here.
0
0