2 Messages
"We're sorry, the number you have dialed has calling restrictions that has prevented the completion of your call, announcement 19"
Twice today I was on the phone with someone when the call was interrupted with this message. I wasn't placing a call, I was in the middle of one, and after the announcement repeated twice it disconnected my call. After the second one I called Xfinity mobile to find out what was going on and it happened the third time so I never got through to anybody. Anybody know why this is happening and how I can might fix it? I'm on an Android Motorola phone with Xfinity mobile. I seem to be able to receive and make phone calls and texts without any problem.
user_vfm04i
2 Messages
4 months ago
me as well. its laughable that they keep insisting that you call when you calls get cut off mid-call. I have an iphone 13. Allegedly I am going to get called back, but we will see.... This seems like it is a persistent issue.
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dCricket
2 Messages
4 months ago
I have been having this issue this afternoon as well. iPhone 12 Pro.
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user_so5xfb
2 Messages
4 months ago
I am also having the same problem. I have Xfinity and so does my mom. I called her cell phone from mine and four minutes into the call I got the stupid recording and it was disconnected, so I called back and again four minutes into the call it happened again. And then my mom tried calling me and the same thing happened to her four minutes into the call. She heard the recording and was disconnected. Think there’s something wrong with Xfinity.
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user_vfm04i
2 Messages
4 months ago
Insist when you place your call to them that they take your phone number down and call you back because you may get cut off and mid call at any point. I actually had success getting them to call me back.
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user_7n695l
2 Messages
4 months ago
I did a chat with someone from Xfinity mobile this evening. They told me to hold on while they did a "network refresh" and then they told me to turn airplane mode off and on again 3 to 4 times. He assured me I would no longer have this problem. I just rolled my eyes because I don't fully believe that, but I did as he said and we will see. Between this and the voicemail problems I've been having for a while, I'm very close to just going back to Verizon again.
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user_ae0d6c
Visitor
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8 Messages
4 months ago
Same problem here. iPhone 12 Pro. Started happening today, or at least that’s when I first noticed the problem. It seems like I’m having issues with data on the cellular network as well. Some apps say they can’t connect to the server. The issues seem to be related as they both started today.
Based on the number of people with the issue in the last 24 hours it seems like it’s something Xfinity messed up with their network. I’m in the North West of the country in case ours only a local issue.
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deb410s
Regular Visitor
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6 Messages
3 months ago
I am having the same issue. Started yesterday. My husband would get busy signals on all calls he made. I am so unhappy with xfinity cell service!!! Tey have been a big PETA since I switched for the same price I had with MInt to keep my internet price down. Now I am stuck for 2 years. The worst customer service ever!! I have had their internet for 30 years!!!
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deb410s
Regular Visitor
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6 Messages
3 months ago
I stopped buy the xfinity store and an employee reset my phone and it seems to be working fine. He said to do this periodically to get rid of cookies and bugs..Hope it works!
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user_ae0d6c
Visitor
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8 Messages
3 months ago
We contacted customer service over chat last night. They assured me it was the SIM card that had failed. The chat support is pretty useless for anything other than basic support so I didn’t have much hope.
Today, we went to the Xfinity store and the employee there said they had several customers come in with the same issue over the past day or two. They didn’t know exactly what was wrong, but guessed Verizon might have updated a tower or something else on their end. They said replacing the SIM card seemed to fix it for the other customers. They swapped my SIM card. Seemed to be working so I left, but the time I got home the same problems started happening again.
It’s only affecting one of the phones on my account. Hopefully whatever it is gets sorted soon.
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XfinityChelseaB
Official Employee
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1K Messages
3 months ago
Hello @user_7n695l, Thanks so much for taking a moment out of your day to leave a post on our community forum. Are you still having trouble with your Xfinity Mobile Services?
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user_ae0d6c
Visitor
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8 Messages
3 months ago
Looks like my issues have resolved. Apparently, Verizon has updated whatever they needed to on their end. I don't think the SIM card replacement helped, but maybe it was some combination.
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user_275f55
Visitor
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2 Messages
2 months ago
Having same issue for about 4 days now. Since this forum has same issue from 2 years ago, seems like this issue is ongoing and NOT resolved by xfinity. Typical.
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user_cnyvvj
1 Message
1 month ago
this has started happening to me recently too. It happens both when I attempt to place a call before call even connects, and at other times the call drops and I get his message.
Not acceptable, Xfinity. If this isn't corrected soon I will be switching carriers.
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Bsaunders
Regular Visitor
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5 Messages
29 days ago
As of this post time; news agencies in the US have reported that AT&T and Verizon are, yet-again, having MAJOR issues connecting to and/or through other carriers.
For me it began around 11AM EDT today with cell phones and land-lines (Including calls in/out on Xfinity, Verizon and AT&T. Some calls won t connect at all and if they do connect they “auto-drop” after 10 or 15 minutes exactly with the now infamous “notification 19.”
Not to be an alarmist but this is and has been a continuous growing issue in the past six months or more and I cannot help but wonder if the "state-sponsored enemy" and/or greedy “ransom-ware” hackers are “beta-testing” for the “big-one.” Sorry to say we can t rule it out.
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user_0951aa
1 Message
17 days ago
I'm having the same issue on my Android device. I'm also having an issue with people calling me and saying I called them and they are returning my call. First I don't know whom called them, but it wasn't me and I don't know the number. I feel like my number has been hacked. I called xfinity and they said I could change my number but I had my number for years and I wish not to make that change. Any suggestions or comments.
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