Visitor
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3 Messages
Voicemail Stopped Working
Sometime in the last month or so, my voicemail stopped working (i.e., I cannot access it by holding 1 on the dial pad, dialing *86, or dialing my own phone number). I just discovered this fact. The voicemail app does not indicate any issues. I tried restarting the phone, clearing data/ cache of the phone and voicemail apps. Nothing worked.
Samsung S23+ with Android 14, One UI 6.1
Voicemail App 18.2.00.19
My wife has the exact same setup, but she is not experience this issue.
Accepted Solution
DreamSayerZ
Problem Solver
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885 Messages
9 months ago
@patrickd02 You should reach out to Xfinity Mobile support for assistance. They most likely will need to perform a voicemail reset on your account. In the meantime, try this; Put your phone in airplane mode. Borrow your wife's phone and dial your number. Does it go to voicemail? If so, press the star key * during your greeting to get the password prompt, and listen to your messages that way.
You can reach Xfinity Mobile support one of these methods;
SMS Text Message: 1 (888) 936-4968
Phone: 1 (888) 936-4968
Chat: https://www.xfinity.com/xfinityassistant/?channel=xMobile
(edited)
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patrickd02
Visitor
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3 Messages
9 months ago
@DreamSayerZ When you call my number (whether in airplane mode or not), the call with never go to voicemail. The call will either terminate immediately (when in airplane mode) or it will ring many times before finally terminating (when not in airplane mode). Thank you, I will reach out to Xfinity Support for a voicemail reset...
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XfinityThomasB
Official Employee
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2.3K Messages
9 months ago
Howdy patrickd02! Xfinity Assistant chat is really easy to have reset the voicemail. Just as a heads-up, make sure you back up any previous messages to avoid losing messages during the reset. To back up, open the voicemail app, select the voicemail you want to save, and tap Save, Save to Phone, or Archive. You can also select a storage location for the voicemail
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