Visitor
•
1 Message
Voicemail and payment installments
I have two issues, and have contacted live agents.
1st issue - i have no access to my voicemail. *86 gives me a responce " sorry your accountvhas no access to the system. Please contact your system administrator. " This message after intalked to a live agent through the mobile app.
2nd issue - For whatever reason a payment installment arrangement is on my account. I have asked numerous agents to remove. This has been going on since February 2026. This is for cable, and mobile device.
XfinityJeffB
Official Employee
•
483 Messages
5 hours ago
Thank you your post and all the details user_4d4cjw. We appreciate your time, and I will be happy to assist you.
Please send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.
How to Send Us a Direct Message:
Click "Sign In" if necessary.
Click the "Direct Messaging" icon or visit Xfinity Direct Messaging.
Click the "New message" (pencil and paper) icon.
In the "To:" line, type "Xfinity Support".
As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
A "Xfinity Support" graphic will replace the "To:" line.
Type your message in the text area near the bottom of the window.
Press Enter to send it.
https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1…
0
0