Visual Voicemil app not working, but voicemails available in Phone app

@XfinityThomasA​ 

Thanks for the reply.

I have already tried those steps, several times. And it never made a difference, every time Visual Voicemail would say there were no messages even though there were 2. In the past when I had this issue those steps did fix the problem, well at least until it happened again. This is the first time I noticed the problem since I started using the S26 Ultra at the end of March.

This time I also tried calling from my home phone and left a message, but nothing showed in the app. Previously on my last phone (S22 Ultra), after going through the mentioned steps, all old-archived-new messages showed in the Visual Voicemail app.

Now the Phone app shows the call and that a voice message was left, but Visual Voicemail still shows no messages.

What I see is below:

As you can see, 2 of the calls show there are voice messages left, but the Visual Voicemail app does not show them. And as I mentioned I can play them from the Phone app, but that's all.

@XfinityThomasA , Thanks for the additional info.

It would be nice that the only Voicemail "app" on the newer phones worked correctly though.

I can listen to each message as I mentioned before by selecting the microphone icon next to the name.

And I know that you can also open MyFiles and look in the Voicemail folder.

But after looking at the link you provided, I did see a way to see all voicemail messages in that folder from the Phone app. But it is not as documented in the link provided. If I select one of the calls listed under Recents, then click on the Menu/More Menu type icon, then click on the Microphone icon, it has a link to go to voicemail - basically the same as going through MyFiles.

But also it is only to listen to the voicemail messages, there are no transcripts of any message available or a way to get them directly.

But it seems the a voicemail app should work or what's the point of even having it on the phone.

@erm54 Our Xfinity App is a great place where you can also share feedback about our products and services. There's a tab inside the app.

Are you connected to your homes' Wi-Fi internet when the new voicemail messages should come in?

When this happens do you notice if you're also having any connection or signal issues at the time?

@XfinityKei I have been connected to the Wi-Fi, but also have a strong mobile signal, all bars. But it also doesn't matter when I look at the Voicemail app, it never shows any of the voice messages whether I am at home or somewhere else and only connected to the towers. And I never have any connection or signal issues with any other apps.