Skip to main content
ps17's profile
ps17
20th Anniversary celebration
Expressive Exchange
Conversation Starter

Contributor

 • 

40 Messages

Sunday, June 30th, 2024

Closed

Visual VM for my new Samsung S24

I need help getting my new S24 to show my voice messages visually. This weekend we were away and I could not get my messages via *86 and it was very frustrating that I couldn't at least see who the messages were from.

I have another phone (a Pixel) on my Xfinity account and it has no issues getting VVM. There has to be a solution for my S24.

Question

 • 

Updated 

11 months ago

1.6K

8

0

Oldest First
Selected Oldest First
DreamSayerZ

Problem Solver

 • 

880 Messages

1 year ago

@ps17 You'll need to download the Xfinity Mobile Voicemail app here; Xfinity Mobile Voicemail

If you have trouble, check out this Xfinity Reddit support thread; https://www.reddit.com/r/Comcast_Xfinity/comments/1afy3uo/xfinity_mobile_visual_voicemail/?rdt=47602

(edited)

1

0

ps17

Contributor

 • 

40 Messages

I have that app. When I open it I get a screen that says your voicemail has moved. Then it tells me to close the app and go to preinstalled phone app and go through setup steps. But there are no setup steps!!

1 year ago

0

ps17

Contributor

 • 

40 Messages

1 year ago

The lack of response from Xfinity tells me that there is no solution. Such a shame since I  am stuck with a phone without this important feature for 24 more months. 

0

Tek

Problem Solver

 • 

919 Messages

1 year ago

Download the Google Phone app and use that as your dialer. The Visual Voicemail works on that. 

1

0

ps17

Contributor

 • 

40 Messages

I tried that too but it asked to port my number to Google

1 year ago

0

ps17

Contributor

 • 

40 Messages

1 year ago

Update. This morning I  was having issues making and receiving calls so I  took a drive over to the local Xfinity store.  It was 9am so the line was short. My technician knew right away what caused my issue. Apparently my phone was setup to use an esim card rather than a physical card even though the directions when setting up my new S24 said to insert the Sim card from my old phone. He removed the card and installed the ecard. Suddenly, all my issues with dropped calls and visual voicemail were solved. Thank you the technician at the Danvers Massachusetts store

2

DreamSayerZ

Problem Solver

 • 

880 Messages

@ps17 Glad to hear you figured it out. That was a blessing in disguise having trouble, and going to the Xfinity store. Other forum members will surely benefit from you posting your solution!

1 year ago

0

ps17

Contributor

 • 

40 Messages

Technically, visual voicemail is not working by showing the text BUT I can get voicemessages without calling *86

1 year ago

0

requa

Contributor

 • 

152 Messages

1 year ago

I gave up on Xfinity Visual Voicemail for my S22 long ago. I am now using Youmail for voicemail on top of the native Samsung phone dialer without issue. I have VM transcription and greater control over outgoing messages, not that I get many non-spam voicemails. I know there are other apps out there as well, but Xfinity appears to have discontinuedits own app.

0

0

DreamSayerZ

Problem Solver

 • 

880 Messages

1 year ago

Seems strange that Samsung doesn't have an option on their phones for visual voicemail. Apple has is, Pixel has it. Why all the hoops? It's 2024! I would think that this would be built in on all phones nowadays.

(edited)

2

0

requa

Contributor

 • 

152 Messages

Samsung has a visual voicemail app built in, but it is only visual in that is shows you the list of your messages including caller ID info. It does not include transcription (or possibly it is only in a paid premium version).

1 year ago

0

DreamSayerZ

Problem Solver

 • 

880 Messages

@requa​ Ah, got ya. Thanks for clarifying. I thought transcription was part of having that feature. Obviously not on all phones. I have an iPhone and it's been around a while.

(edited)

1 year ago

0

Tek

Problem Solver

 • 

919 Messages

1 year ago

My Pixel is a dual SIM phone with AT&T and Xfinity Mobile. My Xfinity Mobile Visual Voicemail only works if I enable Xfinity data.  Sad part is my data SIM is at&t. 

Oddly enough at&t visual voicemail works fine on Xfinity Mobile data. 

My post is so you have mobile data enabled on Xfinity Mobile? 

(edited)

1

0

XfinityMarcus

Official Employee

 • 

1.7K Messages

Tek thank you for taking the time to reach out today and using the Community Forums page. We appreciate you helping others in the forum, please let us know if you have any questions we can assist with.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 year ago

0

user_in9sco

1 Message

11 months ago

My visual voicemail is not working on any of my samsumg S20 plus phones or on my S8.

No one seems to have an answer.

Is the app being fixed?  It would be nice to know since I have seen thousands of angry messages out there on the net about this.

1

0

CCKrista

Retired Employee

 • 

1.5K Messages

Hello @user_in9sco, thank you for taking the time to reach out on social media.  I understand your concern with the voicemail, and I'd like the opportunity to check into that for you.

 

To access your account, will you please send us a direct message with your full name and complete service address.

To do so, click on the chat icon located at the top right of this forums page.

Here's the detailed steps to direct message us:

  • Click "Sign In" if necessary
  • Click the "Direct Message” icon (upper right corner of this page)
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
  • Type your message in the text area near the bottom of the window
  • Press Enter to send your message

11 months ago

0

forum icon

New to the Community?

Start Here