2 Messages
Violation of deploying Service Member's Rights & your company policy
Below are the reasons that the active duty service member that called on 3 separate and walked into your store located at: [Edited: "Personal Information - Address"]
Your company policy and SCRA, instead she was given the runaround after calling 3 separate days the the same happened after she made an appointment to go into your store above. She then had to transfer to a service provider the observes service member's rights. This was a huge fail and violation of this depolying service member's rights.
A service member may terminate a contract for cellular telephone service or telephone exchange service (entered into by the service member before receiving the military orders) at any time after the date the service member receives military orders to relocate for a period of not less than 90 days to a location that does not support the contract.
In the case of a contract terminated by a service member as described above, whose period of relocation is for a period of three years or less, the service provider under the contract shall, notwithstanding any other provision of law, allow the service member to keep the telephone number the service member has under the contract if the service member re-subscribes to the service during the 90-day period beginning on the last day of such period of relocation.
For any contract terminated under this section, the service provider under the contract may not impose an early termination charge, but any tax or any other obligation or liability of the service member that, in accordance with the terms of the contract is due and unpaid or unperformed at the time of termination of the contract shall be paid or performed by the service member. If the service member re-subscribes to the service provided under a covered contract during the 90-day period beginning on the last day of the service member's period of relocation, the service provider may not impose a charge for reinstating service, other than the usual and customary charges for the installation or acquisition of customer equipment imposed on any other subscriber.
How do I suspend my Xfinity Mobile service for a military deployment?
APRIL 8, 2024
As an active member of the armed forces, you're eligible to suspend your Xfinity Mobile service for up to 39 months in the event of military deployment or location transfer. There are just two requirements:
- You must either have received orders to deploy outside the U.S. for more than 90 days or received a permanent change of duty station within the U.S.
- You must have received the orders after signing up for Xfinity Mobile service.
Please bring your deployment paperwork into an Xfinity Retail Store or call 888-936-4968 to securely provide your deployment paperwork electronically. We will update your Xfinity Mobile account with your suspension-eligibility status, so you're good to go when you’re ready to suspend service.
XfinityEva
Official Employee
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1.3K Messages
3 months ago
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