Unresolved account transfer issues for months. .

My Xfinity Mobile/internet account has been broken since my move. I have been trying to figure this out for weeks with customer service, which has been subpar, at best. The site shows “Hi null,” “Billing info unavailable,” “Something went wrong,” and treats me like a new customer instead of showing my mobile account. An attempt was even made to charge me $150. , with internet,when my usual bill was half that.  I even tried upgrading my phone to see what would happen, since you can only do so if you have an existing line. Error “you currently don't have an existing phone line with us” along those lines.. Finally got fed up and visited the office in town. Got information to leave. They saw me in the system; clearly, I exist. However, my transfer to Visible is blocked by a port-out freeze or fraud protection message. Please relink my mobile account correctly, remove any Number Lock or fraud block, and release my number for transfer immediately. I am a platinum member and have been with Xfinity since I lived here. Very disappointed we have to part like this. Very!