3 Messages
Unexpected bill in my credit card
I use xfinity internet from this fake company, i never use or will use their mobile services. Recetly this fake company charge me around $27 in my credit card for xfinity mobile which is the best false charge in the year of 2025. I never catch this fraud if i do not check my credit card transaction history. Requesting this fake company to remove this unwanted unfair charge immediately from my credit card otherwise, i will sue you for doing fake businesses. Everytime you do something unwanted and then i need to waste my valueable time to call you for fix. Please fix this fake charge immediately. Thanks
XfinityChristy
Official Employee
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2.1K Messages
3 days ago
user_yyclmr Hello, and thank you for reaching out via our Xfinity Community Forums. I'm so sorry to hear you've found an unexpected Xfinity Mobile charge on your credit card. It's completely understandable to be upset when you see charges for a service you don't use, and I can assure you we want to get this straightened out for you immediately. To help you with this, I need to securely access your account. Can you please send us a direct message with your full name and service address? Once we have that, I'll investigate this charge. To help me understand what might have happened, could you also clarify a few things in your message?
What is the exact date of this $27 charge on your credit card statement?
Do you recall if you've ever interacted with Xfinity Mobile in any way, even just inquiring about services, at any point?
We'll do our best to get to the bottom of this and ensure any incorrect charges are removed.
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