Visitor
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1 Message
Unethical behavior from a support agent
I called last week to check on a payment plan but an agent overseas blocked and removed my profile which cause my four lines of service disconnected. Immediately another agent reconnected my service but since no one can help with resolving my profile issues. I’ve called and even been to one of the local store and the manager has basically done absolutely nothing besides submitted a case. I cannot make a payment or see my devices but my services are still working but not sure until when since I cannot make a payment! I hate these overseas customer service “agents”!!!! This kid should be fired for doing this to my account when I’ve been a customer for 10 years!!!!
XfinityRay
Official Employee
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3.2K Messages
3 months ago
Hi there, pvaldez81! Thanks for reaching out about your account. I understand it can be stressful when you need to access your account and want to get things working once again. We are happy to further help! Please send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the direct messaging icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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