Visitor

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11 Messages

Thursday, January 22nd, 2026 6:37 AM

Unethical and deceitful behavior by a company

You know what y’all wanna block me from every other way mouse use the form I am sick and tired of the abuse that I’ve been getting agent de-escalation departments Corvette security department that help you people think you are you want to not report my payments on my statements you want you not report the statements correctly how do you bill somebody twice in the same cycle but the same Services well, you know what you upset because your store employee ripped me off which to Mom I cannot wait to go to the authorities now about and your services [Edited: "Language"] when you want to send technicians that don’t do their job and I don’t have Services. What are you expect me to do but to call and complain, and if you people took care of stuff right the first time wouldn’t have these issues and then you got agents that are constantly disconnecting my services but no reason upset because you try to overcharge me and then you’re in my phone so all of my complaints are valid and  I should’ve listened to my gut and went with a different provider when I was moving as a stay with Xfinity do you want to put a Walk on an account that I paid off because it’s a connection of Services I disconnected them cause I transferred Services no stupid excuses and you’re Haven’t people called and threaten me and try to intimidate me. Also, when I’m trying to email somebody you jump in there and switch me back three sentences that just keeps proving that you’re in my phone. Which violates my privacy and how many laws? How about all the laws that you guys are breaking concerning my account and the agents harassed me and threatening me and like you said you’re still employee ripping me up and trying to rip me off even further and all this is OK so maybe it’s time I reached out to the corporate headquarters because that’s why I was told by your own agents, but that’s the only way I’m gonna get anywhere

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Official Employee

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2.1K Messages

8 hours ago

Good morning! Thank you so much for this update. Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.
Here's the detailed steps to direct message us: 
 • Click "Sign In" if necessary
 • Click the "Direct Message” icon (upper right corner of this page)
 • Click the "New message" (pencil and paper) icon
 • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
 • Type your message in the text area near the bottom of the window
 • Press Enter to send your message

Let me know if you have any questions.

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