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user_h109iw
1st Topic

2 Messages

Sunday, December 15th, 2024 7:26 PM

Unbelievable

I just typed an entire thing and it refreshed when I clicked on topic down below how convenient . I am done w Xfinity I am switching back to my phone I've talked to chat numerous times they r usually just like this phone 

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Updated 

4 months ago

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XfinityAngie

Official Employee

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1.8K Messages

4 months ago

 

user_h109iw, If you still need assistance, let us know, we would be happy to help. 

 

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user_h109iw

2 Messages

@XfinityAngie​ of course I do. I haven't had voicemail in a year and Everytime I talk to an agent on chat and they instruct me to minimize and do a task they then leave the chat due to my inactivity due to me doing the instructed task. So either we finish our session and they assure me it works orrrr this happens and I didn't even know we needed a app until two agents ago. I told the last two agents if this wasn't resolved I'd switch carriers and seeing these post on here and on playstore assures me that it will never be resolved because every single customer appears to have this issue since a certain upgrade and apparently Xfinity just doesn't decide to make a new app. I'm over it. I'm switching carriers I would never recommend Xfinity 

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4 months ago

0

XfinityAngie

Official Employee

 • 

1.8K Messages

 

user_h109iw, I am sorry you have had a difficult time. 

Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.

Here's the detailed steps to direct message us:

• Click "Sign In" if necessary

• Click the "Direct Message” icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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4 months ago

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