Unable to send/receive SMS after porting from Verizon to Xfinity

Question

On Mar 15 I ported my number from Verizon to Xfinity and moved my iPhone SE with iOS 18.3.2 over also. Voice calls work fine but sms will not send or receive.  I have tried deleting and reinstalling the eSIM and reset network settings in iOS.  Nothing has worked.  Any suggestions?

user_lcb1d1 · Answer

Phone has to be connected by wifi/mobile data to send/receive SMS.

XfinityKassie · Answer

user_3xs1s8 Good morning! Thank you for reaching out to our Xfinity Community Forums Team for assistance with your SMS messaging. I'm happy to help you get this ironed out. Can you please share what is happening when you try and send a text?

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