Unable to send/receive SMS after porting from Verizon to Xfinity

On Mar 15 I ported my number from Verizon to Xfinity and moved my iPhone SE with iOS 18.3.2 over also. Voice calls work fine but sms will not send or receive. I have tried deleting and reinstalling the eSIM and reset network settings in iOS. Nothing has worked. Any suggestions?

Responses

U

user_lcb1d1

1 Message

15 days ago

Phone has to be connected by wifi/mobile data to send/receive SMS.

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XfinityDena

Official Employee

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3.1K Messages

Thank you for reaching out. I am sorry to hear about this issue with text messages. Have you spoken with the Xfinity Mobile department directly @user_lcb1d1

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13 days ago

0

XfinityKassie

Official Employee

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1.6K Messages

13 days ago

user_3xs1s8 Good morning! Thank you for reaching out to our Xfinity Community Forums Team for assistance with your SMS messaging. I'm happy to help you get this ironed out. Can you please share what is happening when you try and send a text?

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Network

user_3xs1s8

Unable to send/receive SMS after porting from Verizon to Xfinity

user_lcb1d1

XfinityDena

XfinityKassie

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