Unable to install eSIM (iPhone 17 Pro Max)

I purchased a new iPhone 17 Pro Max and transferred my number from AT&T, iPhone 13 Pro Max, last Sunday. The number transferred from the old phone, went SOS, but I have not been able to add the eSIM to the new phone. The tech in the store wasn’t able to add it initially and thought it was just taking a long time for AT&T to release the number.

I have chatted with 5 live agents, twice being told the issue should be resolved within 24 hours. I’ve also been to the store twice where the issue was escalated to their backend tech support. I have not received any email updates or other support. I have even talked with two AT&T techs to see if the issue was on their end. There doesn’t seem to be any other options. I don’t consider this situation acceptable.