Visitor
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1 Message
Unable to get verification emails on phone
By mistake hit spam on an incoming ID verification number sent to my phone. How do I repair? I am still able to receive via email but not by phone.
Visitor
•
1 Message
By mistake hit spam on an incoming ID verification number sent to my phone. How do I repair? I am still able to receive via email but not by phone.
XfinityQuemekia
Official Employee
•
1.5K Messages
3 hours ago
Thanks for reaching out! It sounds like hitting spam accidentally blocked that specific number inside your phone's texting app. Since the block is on your actual phone, the network is still sending the codes, but your phone is just intercepting and hiding them. I'd definitely recommend unblocking the number to fix it. The exact steps to unblock the number would be based on the type of phone you have @user_toel8i. Once you unblock the number, try requesting the code one more time, and it should pop right up on your phone!
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