@user_rh760z Is the text message from our equipment update initiative to replace(upgrade, swap, exchange) equipment that doesn’t deliver the quality or features expected? Customers receive a letter, email, text message, and/or bill message, asking to update their equipment? If the text fails you can complete the process by visiting: xfinity.com/equipmentupdate. Let me know if this is the issue and that solution works.
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XfinityThomasC
Official Employee
•
2.9K Messages
5 days ago
Hello, @user_rh760z sorry for the inconvenience of a text fail. Was there an error message or code that could leave some details of why this happened?
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