Visitor
•
1 Message
Terrible service with our phones
I live in Corkscrew Shores and I have terrible phone service. When I pass the new tower in Bella Terra I have 4 bars one mile later as I enter Corkscrew Shores it goes down to 1 or 2 and I have dead spots in my home. I understand Verizon is used by Xfinity and am totally prepared to change my internet and phone service. I called recently and was upgraded for free but still have dead spots in my home. Please contact me with a associate that can explain if you use Verizon why my service it terrible with the new tower installed 1 mile away.
XfinityJeffB
Official Employee
•
712 Messages
14 hours ago
Please send us a direct message with your full name and complete service address to "Xfinity Support". To do so, click on the direct messaging icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
How to Send Us a Direct Message:
To send us a direct message:
1. Click "Sign In" (If necessary)
2. Click the "Direct Messaging" Icon.
3. Click the "Start New Conversation" (pencil and paper) icon.
4. In the “To:” line, type "Xfinity Support".
5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6. An "Xfinity Support" graphic will replace the "To:" line.
7. Type your message in the text area near the bottom of the window.
8. Press Enter to send it.
For an example of how to send us a Direct Message, check out this link.
How to: Direct messaging within the forum | Xfinity Community Forum
0
0