Visitor
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4 Messages
terrible phone signal maps no longer working
My phone drops signal from 6e to "no signal" fifty feet from my home. Maps stops working, and the only way to get them back is restarting my phone. I did network reset, airplane mode, "replaced" the esim and every other thing I could find and nothing helps. Went to two different xfinity stores and their solution was "buy a new phone" or change providers. A customer for MANY years and that's what they had to offer. Is xfinity no longer a wireless provider?
XfinityAlfonso
Official Employee
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2.8K Messages
6 hours ago
Hello user_s1t5vk thanks so much for taking time out of your day to reach us here on our Xfinity Forums! This absolutely sounds like a frustrating situation to go through. A couple of questions, if I may, just to fill in the gaps-
Is this happening every time you leave the house?
- Does the phone ever self-correct after a minute or 2?
- Is this happening in a specific area of town? I.E., near train/rail yards or other industrial areas? ( I have an S22 that will constantly drop signal when going through these types of areas but comes back on afterward)
- Is this an older phone?
- Does this happen at other times as well, besides when first leaving the home?
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user_s1t5vk
Visitor
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4 Messages
4 hours ago
Everything is up to date. It was the first thing I checked.
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user_s1t5vk
Visitor
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4 Messages
3 hours ago
No the signal is terrible everywhere constantly dropping to 4g or worse then popping up to 6e then being offline because the signal is so weak. As I said, this issue started the end of July and there has been no improvement
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