terrible phone signal maps no longer working

My phone drops signal from 6e to "no signal" fifty feet from my home. Maps stops working, and the only way to get them back is restarting my phone. I did network reset, airplane mode, "replaced" the esim and every other thing I could find and nothing helps. Went to two different xfinity stores and their solution was "buy a new phone" or change providers. A customer for MANY years and that's what they had to offer. Is xfinity no longer a wireless provider?

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XfinityAlfonso

Official Employee

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2.8K Messages

7 hours ago

Hello user_s1t5vk thanks so much for taking time out of your day to reach us here on our Xfinity Forums! This absolutely sounds like a frustrating situation to go through. A couple of questions, if I may, just to fill in the gaps-

Is this happening every time you leave the house?

- Does the phone ever self-correct after a minute or 2?

- Is this happening in a specific area of town? I.E., near train/rail yards or other industrial areas? ( I have an S22 that will constantly drop signal when going through these types of areas but comes back on afterward)

- Is this an older phone?

- Does this happen at other times as well, besides when first leaving the home?

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user_s1t5vk

Visitor

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4 Messages

It never happened prior to July. I have a samsung s24+ and it cuts out wherever and whenever. The phone doesn't self correct and once the signal drops, I usually have to restart the phone to get signal back. I might chalk it up to the older phone but my wife has the same issues, just not as frequently. When driving with android auto and it losses signal it does not come back online until I restart. It went from good service to awful service in a month. Again I have tried every trouble shooting step multiple times. Even the xfinity techs have had no answer.

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6 hours ago

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XfinityLinda

Official Employee

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2.7K Messages

@user_s1t5vk Have you checked to make sure your device is on the latest operating system update? This could cause issues with the phone if it's not.

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6 hours ago

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user_s1t5vk

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4 Messages

5 hours ago

Everything is up to date. It was the first thing I checked.

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XfinityAlfonso

Official Employee

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2.8K Messages

That makes total sense; we appreciate you verifying. Following up on the car connection issues - are you always connected to Android Auto when this happens? Has the AA software been updated to the most recent version?

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We ask that you post publicly so people with similar questions may benefit from the conversation.
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4 hours ago

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user_s1t5vk

Visitor

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4 Messages

4 hours ago

No the signal is terrible everywhere constantly dropping to 4g or worse then popping up to 6e then being offline because the signal is so weak. As I said, this issue started the end of July and there has been no improvement

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user_s1t5vk

terrible phone signal maps no longer working

XfinityAlfonso

user_s1t5vk

XfinityLinda

user_s1t5vk

XfinityAlfonso

user_s1t5vk

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