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flsvedlund
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1 Message

Friday, January 23rd, 2026 4:30 AM

Switched to Xfinity mobile and my iPhone is now not receiving any SMS messages

I just switched from ATT to Xfinity mobile, and I have an iPhone 16. Prior to the switch my SMS messaging was working fine.  Since switching, I can receive iMessages, but not SMS messages.  This is incredibly problematic because I am not receiving any of the two factor authentication code texts to log in.  I have turned my phone off and back on, reset my network setting, and checked all my message settings to confirm SMS messages is turned on. 

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10 days ago

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XfinityChelseaB

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2.4K Messages

6 months ago

Hello @flsvedlund, Thanks so much for taking a moment out of your day to leave a post on our community forum and we would be happy to help. Are you still not able to receive text messages? 

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user_3hzsve

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1 Message

12 days ago

"My line is experiencing a short-code delivery failure. I need a Tier 2 technician to completely reprovision my SMS gateway and verify that premium/short-code texting is not blocked on my account profile." [1, 2]

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XfinityBenjaminM

Official Employee

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3.1K Messages

 

user_3hzsve This is not something we would block or prevent you from doing. Please try powering your device down completely and then turning it back on. If you're still having trouble, we suggest reaching out to our Xfinity Mobile Team directly at (888)936-4968 since this is a technical issue.

 

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