Hello @user_pzwf30 thanks for making this post, some more information is needed to help guide you in the right direction. How did you initiate the swap?
Hello, we initiated at a store and also called 611 several different times. Says there’s an open ticket when I visit the store but I cannot find one on my account
XfinityKam
Official Employee
•
187 Messages
21 days ago
Hello @user_pzwf30 thanks for making this post, some more information is needed to help guide you in the right direction. How did you initiate the swap?
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