Visitor
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1 Message
Support ticket [Edit: PII]
They closed my support ticket after not only not being able to help resolve my issue but also messing up my data. 2 days in a row, 4 different live chat agents, and over 4 hrs of wasted time. Xfinity mobile has been the worst experience ever. Every chat gets disconnected & I have to repeat myself as well as get the same instructions that I've done already. Worst customer service ever! How is it that none of them make note of everything I've experienced and the help they supposedly tried to do for me in my account somewhere?! In the chat they said they will give me a credit for the inconvenience, yeah right! Nowhere does it say that & my account doesn't reflect it either.
XfinityJeffB
Official Employee
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536 Messages
2 hours ago
Hello Emkay88, thank you for reaching out. I'm sad to hear you are having issues with your service, and I will be happy to help you. I will need some account info we do not want shared publicly.
Please send us a direct message with your full name and complete service address to "Xfinity Support". To do so, click on the direct messaging icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
How to Send Us a Direct Message:
To send us a direct message:
1. Click "Sign In" (If necessary)
2. Click the "Direct Messaging" Icon.
3. Click the "Start New Conversation" (pencil and paper) icon.
4. In the “To:” line, type "Xfinity Support".
5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6. An "Xfinity Support" graphic will replace the "To:" line.
7. Type your message in the text area near the bottom of the window.
8. Press Enter to send it.
For an example of how to send us a Direct Message, check out this link.
How to: Direct messaging within the forum | Xfinity Community Forum
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