support for comcast email have not received email in 3 days...not via outlook, web, or mobile device

I have not received emails in days... Not via outlook, mobileapp, or web version. The only email I can get if I send via my gmail account which is associated to account. I have done trouble shooting and I am not over the limit. I had somone from @essexma.org email me to test and never received.

Please have someone verify 'alvai' account and or call me.

Responses

Oldest First

Selected Oldest First

DreamSayerZ

Problem Solver

•

1.1K Messages

2 days ago

Did you port your Xfinity email over to Yahoo? What happens if you try to login at this link via web? https://connect.xfinity.com/

0

U

user_iazgi2

Visitor

•

2 Messages

2 days ago

I have not moved to Yahoo as I have not gotten the email to do so. As far as connecting via the web link, Yes and it is the same results. It seems to be either a filtering (I don't set) or email bocking. If I could remove I would but I cannot. I just tried logging into my google account using my comcast email and I am not receiving that security email either.

1

0

XfinityDemetrise

Official Employee

•

393 Messages

Hi there @user_iazgi2 Thank you so much for reaching out about not being able to receive emails. I'll be happy to assist. Yes, as @DreamSayerZ mentioned, you would need to switch your email over. I'll be happy to take a closer look at your account to see why you haven't received the notification to switch your email over. Please follow the steps below for further assistance.

How to Send Us a Direct Message:

1. Click "Sign In" if necessary.

2. Click the "Direct Messaging" icon.

3. Click the "Start new conversation" (pencil and paper) icon.

4. In the "To:" line, type "Xfinity Support".

5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.

6. A "Xfinity Support" graphic will replace the "To:" line.

7. Type your message in the text area near the bottom of the window.

8. Press Enter to send it.

How to: Direct messaging within the forum | Xfinity Community Forum

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer. tick

Like

Reply

17 hours ago

0

Network

user_iazgi2

support for comcast email have not received email in 3 days...not via outlook, web, or mobile device

DreamSayerZ

user_iazgi2

XfinityDemetrise

New to the Community?