Visitor
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1 Message
stuck in sos mode for over a month
need fixed from xfinity. i tried everything and nothing works. please don’t waste my time retelling me what i’ve already been told to do or tried. it keeps coming back. i was about to buy a new phone w you today but it’s not the phone. it’s xfinity. help me fix this please for real or im going back to verizon.
XfinityPaula
Official Employee
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1.8K Messages
6 hours ago
Hello user_dgxsz7! Thanks for reaching out to us for help with your mobile phone being stuck in SOS. I'm sorry that you have been dealing with this for so long and have not been able to find a solution. Our mobile devices are crucial to keeping in touch with our friends and family, so I know how much this is impacting you. I would be happy to help out and get the service working for us. I am showing that this is typically caused due to the esim not being activated. Are you using an iphone?
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