Hello, @user_5hdb5u! Thank you for taking the time to create a new post about your service concerns. I'm so sorry to hear that you're service may be down, and I'd love to help however I can! The best way for you to track real time updates is by using the Xfinity App, and by visiting our Status Center. Here, you may also sign up for text notifications of any updates as well, just keep in mind that the interruption can be intermittent until service is fully restored in your area. We work hard to get things up and running for you as quickly as we can, I assure you!
At Comcast, we're dedicated to providing exceptional service, and our technicians are the heart of that mission. They're highly skilled problem-solvers who go the extra mile to diagnose and resolve issues quickly and efficiently. We equip them with the latest tools and training, but their dedication and genuine care for our customers truly set them apart. It's their hard work that keeps our customers up and running, and it's a privilege to work alongside such a talented team! I hope this helps, and that your service is back ASAP (if it's still being affected).
XfinitySara
Official Employee
•
2.2K Messages
19 days ago
Hello, @user_5hdb5u! Thank you for taking the time to create a new post about your service concerns. I'm so sorry to hear that you're service may be down, and I'd love to help however I can! The best way for you to track real time updates is by using the Xfinity App, and by visiting our Status Center. Here, you may also sign up for text notifications of any updates as well, just keep in mind that the interruption can be intermittent until service is fully restored in your area. We work hard to get things up and running for you as quickly as we can, I assure you!
At Comcast, we're dedicated to providing exceptional service, and our technicians are the heart of that mission. They're highly skilled problem-solvers who go the extra mile to diagnose and resolve issues quickly and efficiently. We equip them with the latest tools and training, but their dedication and genuine care for our customers truly set them apart. It's their hard work that keeps our customers up and running, and it's a privilege to work alongside such a talented team! I hope this helps, and that your service is back ASAP (if it's still being affected).
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