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user_wz4vgp
1st Topic

Visitor

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2 Messages

Sunday, July 20th, 2025

Stateside support

Is there a way to speak to someone in a support center stateside? I have had issues with someone at the default call center.

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9 hours ago

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XfinityAlyssaA

Official Employee

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2.1K Messages

11 hours ago

Good evening @user_wz4vgp, and thank you for reaching out on our Community Forums, we appreciate it. Our dedicated team here on this platform is part of a corporate stateside team and we are happy to assist with any questions or concerns you may have. How can we assist you? 

 

 

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user_wz4vgp

Visitor

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2 Messages

I have been having issues with porting my numbers to Xfinity from Verizon. Based on my many conversations with support on both ends, the port was cancelled by xfinity, and my numbers are now not active on either network. I would really like to get this resolved so I don't have to waste even more of my time on this issue.

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9 hours ago

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XfinityAlyssaA

Official Employee

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2.1K Messages

Ok, thank you for letting us know that you are experiencing issues porting your number from Verizon to XFINITY. Let's get a porting ticket submitted over to our dedicated mobile team. To get started, can you please send us a Direct Message with your first and last name along with the service address on the account?

To send a "Direct Message" ("Private") message:

Click "Sign In" if necessary

  • Click the "Direct Message chat" icon
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
  • Type your message in the text area near the bottom of the window
  • Press Enter to send it
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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9 hours ago

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