Greetings, @user_0c58b6! I hope your week has been treating you well. I appreciate you taking a moment out of your busy day to leave a post on our community forum about this activation issue, and I want to ensure you’re able to get in touch with an awesome Xfinity Mobile expert to help get this resolved.
Can you tell me a little more about what's happening? Is this a new device you recently ordered and received, or are you activating a device that was previously registered to a different carrier (BYOD)? Can you tell me what troubleshooting steps you've tried so far, such as restarting your device, redownloading the eSIM, clearing and resetting your network settings, etc.?
XfinityJamesC
Official Employee
•
3K Messages
6 hours ago
Greetings, @user_0c58b6! I hope your week has been treating you well. I appreciate you taking a moment out of your busy day to leave a post on our community forum about this activation issue, and I want to ensure you’re able to get in touch with an awesome Xfinity Mobile expert to help get this resolved.
Can you tell me a little more about what's happening? Is this a new device you recently ordered and received, or are you activating a device that was previously registered to a different carrier (BYOD)? Can you tell me what troubleshooting steps you've tried so far, such as restarting your device, redownloading the eSIM, clearing and resetting your network settings, etc.?
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