Visitor
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2 Messages
SOS or 0 cellular bars
I have had a degraded xfinity mobile experience specifically at my home and in my neighborhood. Other lines on my plan are also experiencing this but not as bad as I feel the pain. I primarily work from home and routinely miss calls throughout the day or have spotty reception and typically failed calls when I do connect. This was not a problem with my previous provider and was also not a problem until a few months ago. There has been planned maintenance in my area on 3/2 as well as 3/25. I don't know if this is to the cellular network or the internet lines. The only thing I do know is that planned maintenance or upgrades to the network have degraded my actual cellular connection and coverage. It's to the point that it's not worth having a phone for phone service. I have chatted multiple times and reset the esim, reset the network, reset the phone, rebooted multiple times, switched airplane mode and had a voodoo doctor try to purge the demon. I need an actual fix.


XfinityAlfonso
Official Employee
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2.6K Messages
11 hours ago
Hello user_t35pj3 thanks so much for taking the time to reach out here on our Xfinity Forums! Our Xfinity Mobile network is one of the best 5G networks in the country and is supported and magnified by our over 20 Millions Wi-Fi hotspots! We'd recommend against future voodoo rituals in the future. Is this still an issue for you, or has this worked itself out?
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