Visitor

 • 

2 Messages

Wednesday, June 3rd, 2026 8:20 PM

SOS or 0 cellular bars

I have had a degraded xfinity mobile experience specifically at my home and in my neighborhood.  Other lines on my plan are also experiencing this but not as bad as I feel the pain.  I primarily work from home and routinely miss calls throughout the day or have spotty reception and typically failed calls when I do connect.  This was not a problem with my previous provider and was also not a problem until a few months ago.  There has been planned maintenance in my area on 3/2 as well as 3/25.  I don't know if this is to the cellular network or the internet lines.  The only thing I do know is that planned maintenance or upgrades to the network have degraded my actual cellular connection and coverage.  It's to the point that it's not worth having a phone for phone service.  I have chatted multiple times and reset the esim, reset the network, reset the phone, rebooted multiple times, switched airplane mode and had a voodoo doctor try to purge the demon.  I need an actual fix.

Oldest First
Selected Oldest First

Official Employee

 • 

2.6K Messages

11 hours ago

Hello user_t35pj3 thanks so much for taking the time to reach out here on our Xfinity Forums! Our Xfinity Mobile network is one of the best 5G networks in the country and is supported and magnified by our over 20 Millions Wi-Fi hotspots!  We'd recommend against future voodoo rituals in the future.  Is this still an issue for you, or has this worked itself out? 

 

Visitor

 • 

2 Messages

It’s still an issue and is increasingly annoying. 

Official Employee

 • 

816 Messages

Thanks for confirming, user_t35pj3
Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.  
Here's the detailed steps to direct message us:  
• Click "Sign In" if necessary 
• Click the "Direct Message” icon (upper right corner of this page) 
• Click the "New message" (pencil and paper) icon 
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list 
• Type your message in the text area near the bottom of the window 
• Press Enter to send your message 
Let me know if you have any questions.
 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
forum icon

New to the Community?

Start Here