I just walked into an Xfinity store and got it quickly replaced. But it did nothing to help. Good luck!

@user_3vq5wb  Thanks for leaving a comment with your shared mobile concerns. I'm sorry to hear about the trouble you've had and would love to help in any way that I can! Since Xfinity Mobile support is limited for our Digital Care Team via social media, we ask that you reach directly out (by call or text) to our Xfinity Mobile Sales and Service team at 1-888-936-4968 for further assistance with your mobile device. You may also use our Secure Online Chat where an Xfinity Mobile expert is available 24/7! 

Hello @JRNewhouse. Did you get confirmation on a new sim card and get this taken care of?

I’m so frustrated with the service 

Thank you for reaching out to us here @user_8yjcvw. If you are having issues with your Mobile service you can reach out to or Mobile expert team at the https://www.xfinity.com/xfinityassistant/?channel=xMobile site, or you can text or call them directly at 888-936-4968. 

Today I noticed the same problem with my son's iPhone 15 Pro. I will contact Secure Online Chat and see what they can do

Hello @user_ojgw75 we're so sorry to hear about the frustrations you've experienced with attempting to move your Xfinity Mobile device to a new carrier.  If this device is still locked, we'd love to assist you, so you can use the device. 

Please send a direct message by clicking the chat icon in the upper right corner of the page, clicking on the pen and paper icon, and then entering “Xfinity Support” in the “To” section. Please include your name and address, and we'll be happy to help.

Hi @user_99v30f,

Thank you for reaching out on this thread. I see you, too, are seeing the same troubles. I can tell this has been very frustrating, and I appreciate your patience. Does this happen to any other iPhone in the home? Can you let me know what troubleshooting steps you've taken so far? 

Hello, how are you doing today @user_08g2qb? Hopefully overall you've had a good weekend! Our team on forums is equipped to support you on the public page and over direct message as needed. We'll always follow the right process to give you the best possible support using our platform. When it comes to Xfinity Mobile you will need to have worked with them via chat support and on the phone for us to take the next steps to help on forums. If you have already contacted our Xfinity Mobile team at 888-936-4968 and used the following chat link can you let us know the exact days you reached out? 

xfinity.com/xfinityassistant/?channel=xMobile

Hi there, @mgd99 Thank you for taking the time out to reach out to us regarding your Xfinity Mobile service issues you are experiencing. Since it's been a few days since you posted, are you still experiencing the same issues?-Richard

still having issues.  I was able to make calls today, but it dropped the calls several times during each. It also dropped calls that I received. One call dropped 4 times in less than 5 minutes. The calls were local, intra-USA and international. 

I did not have this problem during the 15 years I used Verizon Wireless. The sales pitch is that Xfinity Mobile uses the same network.  Perhaps it does, but it must be throttled in some manner because the quality of service is not the same. 

I'm very sorry, @mgd99 that you are still having issues with your Xfinity Mobile service. Please be assured you reached the right person to assist you. Can you please DM me your first and last name, along with your full service address so that I can assist you further.-Richard

To send a direct message [private message]:

•   Click "Sign In" if necessary
•   Click the "Direct Message" icon
•   Click the "New message" (pencil and paper) icon
•   The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
•   - As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
•   - An "Xfinity Support" graphic replaces the "To:" line.
•   Type your message in the text area near the bottom of the window
•   Press Enter to send it

Hello and welcome to Comcast @user_kenl10. I appreciate you taking time out of your day and want to ensure you’re able to get in touch with an awesome Xfinity Mobile expert to help get this resolved. Due to account security, our options with Xfinity Mobile accounts are very limited. We're unable to perform any device or account specific requests over this platform.

Oh god. I just switched over from Verizon tonight and already have SOS issues. I can’t get a text to go through to my husband. I have huge regrets after reading these posts. Is there ANYONE who has had this resolved?

I went back to Verizon. Tried to take my number. Xfinity has made it very difficult to do so. Now they give you a transfer pin good for 4 hrs. That allows the new provider the ability to check if they can transfer it. But when you get the new SIM card from the new provider and put it in, the activation requires another PIN. However Xfinity will only text it to the phone you are trying to move. Problem is that once the new sim is in, it won't receive texts from Xfinity, because the new phone number has not been ported to Verizon yet (Spent hrs on calls with the porting dept) Therefore you can't supply the final PIN to transfer a number and Xfinity won't release it.  I spent 4 days on phone calls lasting hours at a time, often getting disconnected after 90 minutes. Btw their phone tree takes you in deliberate circles that end with a hang up. I finally got someone from Verizon on the phone with Xfinity............ still no help. So, I ended up just cancelling the Xfinity and getting Verizon to assign a new number to my existing phone. They had to overnight a new SIM to do it but it's done now and I am never going back. Made me angry enough I dumped most of my bloated cable package and decreased my bloated internet speed. Saved a couple hundred a month.  Oh and cancelling the mobile happened when I had Verizon call xFinity on a three way call. It was the only way to get a person from Xfinity mobile on the phone to cancel. It's very scammish

@user_l4yiih Hello and thank you for reporting the trouble you are having with the mobile service. I'm sorry for the interruption and the ongoing issue. Our mobile experts are usually terrific at resolving these issues. Considering you are taken every route possible, please allow my team to assist and reach out to the mobile team on your behalf. I know how important it is to have the services working, and I want to help make sure we find the complete resolution for us. 

Please send us your name, service address and the mobile number so that we can work to have this corrected. 

To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a live chat. 
Click "Sign In" if necessary
Click the "direct messaging" icon or https://comca.st/3J0ir1l
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it

Thanks for bringing your connection concerns to our attention. @user_62f3f3 I’m sorry to hear how this experience has made you feel. We value your business and wish to resolve this with you. Is the only place at work where the connection issues are happening?

had the same experience with their online chat last weekend - SOS mode for iPhone 13mini, got on their chat, customer rep tried without any success then pretended that our connection was lost before terminating the chat.  called the 800 number on Monday and received a replacement SIM.  It came 2 days later, but new SUN doesn't work, so SOS mode continues.  Called 800 again, and rep doesn't know how to help to make new SIM work.  From a NorCal customer...