SOS ISSUE!!!!!!

my phone has been stuck on SOS for 72 hours . I can not make phone calls texts use the internet. I called xfinity they are trying to convince me my phone is reported lost or stolen which is BULL because my phone is in my hands they just have absolutely no idea what is going on and need to make up somthing !! I have spent days multiple hours talking to numerous representatives trying to resolve the issue and they all do the same thing . Put me on hold , reset the eSIM , and tell me I’m on a block list that will be lifted and my phone will work in 30 minutes . Jokes on me. We are going into day 4 no working cellphone , recently the last representative told me she would shut my line OFF and reactivate with my same exact number to see if that fixes the issue … well guess what ???? They shut it off and didn’t reactivate I was on hold for 2 hours and NOTHING . needless to say I’m switching to tmobile . Shame on u xfinity!!!!!!