2 Messages
SIM won't activate, 5 weeks no phone
My cell service stopped working and I've been mailed a new SIM that didn't work (wouldn't activate), took it to an Xfinity store who couldn't activate it and sent me home with another SIM that didn't activate. Talked to support for the 5th time and they're sending me another SIM that "has the latest data" that "will surely work" -- I know this isn't how that works and expect it to fail.
It's been over 5 weeks without a phone and both support and the physical store are unable to solve the problem
XfinityThomasC
Official Employee
•
1.9K Messages
3 months ago
Hello, @Tmason! Thank you for reaching out for help with Xfinity Mobile service, via our Xfinity Forums. To receive customer support, you'll want to reach out to our exceptional team of Mobile experts. Since you've already been to the store and contacted them directly what we can do is submit a case to have one of their specialist reach out to you and get this fixed. Could you please send our team a direct message with your full name and full address? To send a direct message:
1. In the top right corner, you'll see a little chat icon near the bell icon. Click the direct message icon
2. Click the "New message" (pencil and paper) icon
3. In the 'To' line, type "Xfinity Support" there. A drop-down list appears. Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line)
4. Type your message in the text area near the bottom of the window
5. Press Enter to send it. An official employee, such as myself or whoever is first available, will respond. Thanks!
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